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Questions & answers

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How to order
  1. Open the page corresponding to the article you wish to buy.
  2. Select your size.
  3. Click “add to cart”. The model you want will be added to your shopping cart.
  4. You may continue to consult more models. As soon as you have added all articles you want to buy, check your shopping cart (in your screen’s upper right corner).
  5. To finish you just have to fill out the fields requested and proceed to pay.
  6. When the pay is succesfully processed, with credit card or Paypal, you will receive an email (chek SPAM mail), to the email adress you registered in our website, confirming your order. In case you’ve choosen to pay with an ATM pay reference, you will receive an email with the respective reference , so you can pay until the end of the day you made the purchase. As soon as the payment is sucessfully confirmed, you will receive another email, with your order’s confirmation.
  7. Once your order leaves our warehouse, we’ll send another email, to the email adress you registeres in our website and finally an email with the tracking number of your order.

According to Law decree no. 24/2014, of February 14, in the exchanges / returns made in the online store, the customer has 14 days in a row to do so,  after receiving the order in the Client’s chosen address.

Send your product to Praça Francisco Sá Carneiro nº83-G 4620-695 Silvares-Lousada. Send with it the respective Invoice and with “Exchange/Return Note”.


Once the article reaches our studio and passes our quality control successfully, we will contact you by email to let you know if the item you have chosen to exchange is available. If so, we will soon send our IBAN for payment of shipping costs and difference of values between articles (if the chosen model is more expensive than the previous one). Once we receive your proof of payment, the new item will be sent to the address indicated above.

If the selected item is already sold out at the time of the exchange, you can choose other items available for immediate purchase on our website.


As soon as the article reaches our warehouse, a refund of the value will be made through the same payment method the client used to place the order. Since the returns have a period of two weeks to be made, after receipt of the article in our warehouse.

When exchanges are sent outside the European Union, Norma is not responsible for delays and customs costs. These are at the customer’s responsibility.

Shipping and Delivery

Norma ships via CTT(Portugal) and UPS, Nacex or Dhl(International). Products are usually shipped 1 or 2 day after order has been made, depending on stock availability.

Customs fees and any duties or taxes associated with your purchase are the responsibility of the customer.

Norma is not responsible for any lost packages during transit. The customer is responsible for providing accurate shipping details and will be held liable for any fees incurred for orders returned to us for inaccurate delivery information.


The rate charged for the shipping of your order is a flat rate price based on your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Norma offers the following payment methods: VISA, MasterCard, Paypal and pay reference for debit cards in ATM’s.

The payment process is made in total security trough our partner Paypal or trough Stripe payment systems.

Privacy and Security policy

– INCMcollects personal data from the customer with the purpose of managing the customer’s account, billing, providing information, according to the express authorization for this effect, making a commitment to privacy and security in processing and maintaining each customer’s personal data in accordance with Law no. 67/98 of 26 October.
– The whole payment process, from the selection of the means of payment to the introduction of data inherent to the order’s payment process is duly protected by appropriate internet security tools.
Applicable Law and Jurisdiction:
-This Agreement is governed by Portuguese law.


If you have any questions do not hesitate to contact us at, we will respond as soon as possible.